Refund policy
Returns & Refund Policy
Effective Date: 13 July 2026
At Bright Sign Pty Ltd (ABN:70 676 264 690 trading as She Straps ("She Straps", "we", "our" or "us"), we want you to shop with confidence.
This Returns & Refund Policy explains your rights when purchasing products from www.shestraps.com.au. It should be read together with our Terms and Conditions of Sale, Warranty Policy and Privacy Policy.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL) or any other applicable consumer protection legislation.
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1. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If your product has a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
If the issue does not amount to a major failure, we may choose to repair or replace the product within a reasonable time.
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2. Change of Mind
We do not offer refunds or exchanges for change of mind, including where:
- you ordered the wrong product;
- you no longer require the product;
- you found the product cheaper elsewhere;
- you changed your mind after your order was dispatched;
- you purchased the incorrect quantity or colour.
Please choose carefully before completing your purchase.
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3. Damaged, Faulty or Incorrect Products
If your order arrives:
- damaged during transit;
- faulty;
- defective;
- incorrect; or
- incomplete,
please contact us as soon as possible, preferably within 7 days of receiving your order.
Please include:
- your order number;
- your full name;
- photographs of the product;
- photographs of the packaging (if applicable);
- a description of the issue.
We may request additional information where reasonably necessary to assess your claim.
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4. Warranty Claims
Products believed to be faulty after use should be submitted through our Warranty Policy.
Our standard manufacturer's warranty covers defects in materials and workmanship for 12 months from the date of purchase, subject to the warranty terms.
Warranty claims are assessed individually.
5. Returns Process
If a return is approved, we will provide instructions for returning the product.
Unless your rights under Australian Consumer Law require otherwise:
products must not be used beyond what is reasonably necessary to inspect them;
products should be returned with all original components where possible;
proof of purchase is required.
Returns should not be sent until return approval has been provided.
6. Return Address
Approved returns should be sent to:
She Straps PO Box 7001 Hemmant QLD 4174 Australia
Customers are responsible for ensuring returned products are packaged securely.
We recommend using a tracked postal service, as She Straps cannot accept responsibility for items lost during return transit.
7. Return Shipping Costs
Where a product is confirmed to be faulty, defective, incorrectly supplied or subject to Australian Consumer Law remedies, She Straps will meet our obligations under the Australian Consumer Law, including reimbursing reasonable return postage costs where required.
For all other approved returns, return shipping costs are the responsibility of the customer.
8. Refunds
Where a refund is approved, it will generally be processed using the original payment method.
Please allow up to 10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless required under Australian Consumer Law.
9. Exchanges
Where stock is available, we may offer an exchange instead of a refund where appropriate.
Replacement products will be dispatched once the original product has been received and assessed, unless otherwise required by Australian Consumer Law.
10. Items Not Eligible for Refund or Warranty
To the maximum extent permitted by law, refunds, exchanges or warranty claims may be declined where damage results from:
misuse;
improper installation or operation;
overloading;
towing or vehicle recovery;
lifting or suspending loads;
modification or repair by unauthorised persons;
accidental damage;
failure to follow our care or safety instructions;
normal wear and tear;
cosmetic damage that does not affect product performance.
This does not affect your rights under the Australian Consumer Law.
11. Order Cancellations
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been packed or dispatched, cancellation may not be possible.
If cancellation is approved before dispatch, any refund will be processed to the original payment method.
12. Contact Us
If you have any questions regarding returns, refunds or warranty claims, please contact us.
Bright Sign Pty Ltd Trading as She Straps
ABN: 70 676 264 690
Email: hello@shestraps.com.au
Website: www.shestraps.com.au
Postal Address: PO Box 7001 Hemmant QLD 4174 Australia
Effective Date: 13 July 2026
Warranty Policy
Effective Date: 13 July 2026
At Bright Sign Pty Ltd trading as She Straps ("She Straps", "we", "our" or "us"), we stand behind the quality of our products.
This Warranty Policy explains the manufacturer's warranty that applies to eligible She Straps products and should be read together with our Terms and Conditions of Sale, Returns & Refund Policy and Safety Guide.
Nothing in this Warranty Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL) or any other applicable consumer protection legislation.
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1. Manufacturer's Warranty
She Straps provides a 12-month manufacturer's warranty from the original date of purchase against defects in materials and workmanship under normal use.
If a product is found to be defective during the warranty period, we will, at our discretion and in accordance with Australian Consumer Law:
- repair the product;
- replace the product with the same or an equivalent product; or
- provide a refund where appropriate.
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2. Products Covered
Unless otherwise stated, this warranty applies to genuine She Straps products purchased through:
- the official She Straps website;
- authorised She Straps retailers; or
- approved She Straps distributors.
Proof of purchase is required for all warranty claims.
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3. What Is Covered
This warranty covers manufacturing defects including:
- faulty stitching;
- defective webbing caused by manufacturing;
- defects in ratchet mechanisms;
- defects in retractable spring mechanisms;
- faulty hardware or clips;
- manufacturing faults affecting normal product performance.
Each warranty claim is individually assessed.
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4. What Is Not Covered
This warranty does not cover damage caused by:
- misuse;
- overloading;
- accidental damage;
- improper installation;
- incorrect use;
- towing;
- vehicle recovery;
- lifting or suspending loads;
- commercial misuse beyond the product's intended purpose;
- neglect;
- poor storage;
- exposure to corrosive chemicals;
- fire or excessive heat;
- alterations or modifications;
- unauthorised repairs;
- failure to inspect the product before use;
- failure to follow the supplied care and safety instructions.
The warranty also does not cover:
- normal wear and tear;
- fading or cosmetic marks that do not affect performance;
- damage caused by sharp edges or abrasion;
- products with deliberately removed or altered labels.
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5. Customer Responsibilities
To maintain warranty coverage, customers should:
inspect the product before every use;
use the product only for its intended purpose;
never exceed the stated Working Load Limit (WLL);
follow all supplied instructions;
store products clean and dry when not in use;
discontinue use immediately if damage is identified.
Continuing to use a damaged product may create a safety risk and may affect warranty eligibility.
6. How to Make a Warranty Claim
To lodge a warranty claim, please contact us at:
hello@shestraps.com.au
Please include:
your full name;
order number or proof of purchase;
contact details;
photographs showing the issue;
a description of what occurred;
approximately when the issue was first noticed.
Additional information may be requested to assist our assessment.
7. Warranty Assessment
Once your claim has been received, we will assess the information provided.
Where necessary, we may ask you to return the product for inspection before determining the outcome.
Warranty assessments are completed as promptly as reasonably possible.
8. Warranty Outcomes
Where a valid warranty claim is accepted, She Straps may, at its discretion:
repair the product;
replace the product;
replace it with an equivalent product if the original is unavailable; or
provide a refund where required under Australian Consumer Law.
Replacement products do not restart the original warranty period unless required by law.
9. Return Shipping
Where a warranty claim is accepted, She Straps will meet its obligations under Australian Consumer Law, including reimbursing reasonable return postage costs where applicable.
If inspection determines that the issue is not covered by warranty, return postage may be the responsibility of the customer.
10. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This manufacturer's warranty is provided in addition to your rights under the Australian Consumer Law.
11. Contact Us
If you have any questions about this Warranty Policy or wish to make a warranty claim, please contact us.
Bright Sign Pty Ltd Trading as She Straps
ABN: 70 676 264 690
Email: hello@shestraps.com.au
Website: www.shestraps.com.au
Postal Address: PO Box 7001 Hemmant QLD 4174 Australia
Effective Date: 13 July 2026